All payments are to be made in full before occupancy.

A booking fee will apply to all bookings. The booking fee is in addition to the rental of the property, cleaning fee and any other charges incurred throughout your holiday in the property. The booking fee must be paid in full prior to the holiday commencing or gaining access to the property. The booking fee is non-refundable.

All bookings are subject to a non-refundable $30 cancellation fee if the booking is cancelled.

Cancellations made 14 days or more before the arrival date will receive a refund of amounts paid, less the non-refundable $30 cancellation fee. Cancellations made between 14 and 7 days before the arrival date will result in the loss of the deposit paid. Cancellations made 7 days or less before the arrival date are non-refundable.

Holiday premises are available after 3.00pm on the day of arrival and are to be vacated by 10.00am on the day of departure. Please advise if you are arriving after 7.00pm, otherwise you may not be provided access to your booked property.

If you lock yourself out of your holiday property and Seabrook Stays needs to attend the property to provide access, a $50 call-out fee will apply. If we do not respond to your calls after hours, please call a locksmith and pay them directly for this service.

Our aim is to maintain a high standard of accommodation but we must point out that these properties are privately owned and are furnished to the individual owner's standard.

On arrival, should the property be found not to be to an appropriate standard of cleanliness or require maintenance, please phone us within 24 hours in order for staff to rectify the situation. Please call us if maintenance is required during your stay.

All bed, bathroom & table linen is provided (unless otherwise stated). Guests are required to provide their own beach/pool towels.

Rubbish and recycling bins are to be left on the kerb on the designated rubbish collection day (refer to fridge notes or the compendium) and brought in the next morning. Excess rubbish, bottles etc. must be taken with you on your departure. If the bins have not been put out for collection or excess rubbish is left at the property, there will be a service fee charged for removal by contractor.

Breakages, damage, missing or damaged items, stained/soiled linen and lost keys are to be reported immediately. Guests are responsible for the reasonable cost of repairing or replacing items damaged, lost or broken by the guest or any member of their group. This may include furniture, appliances, household items, linen, keys, remotes or other property belonging to the accommodation. Where damage or loss is not reported by the guest and is discovered after departure, Seabrook Stays reserves the right to seek payment from the guest for the reasonable costs of repair, replacement or rectification.

In home units, Strata Title By-Laws and Regulations must be observed. Parking is only permitted in designated locations.

The guest agrees to allow the Agent or their nominee to enter the property to arrange necessary repairs.

Your co-operation in leaving premises in a clean and tidy condition would be appreciated. Premises are to be left in a reasonable condition and as found on arrival. If premises are not left in a reasonably clean and tidy condition, an additional cleaning or rectification fee may be charged to cover the reasonable cost of returning the property to the required standard.

All BBQs and fire pits are to be cleaned on departure. If you arrive to find them dirty, please notify staff ASAP. Otherwise, there is a $50 charge for not cleaning these items.

If a gas bottle becomes empty during your stay, please use the Swap’n’Go service at your nearest petrol station. Send a copy of the receipt to us and we will reimburse you.

If any beds are found to have been used without linen a $20 per bed fee applies.

Under no circumstances are animals allowed on or inside the premises unless otherwise arranged or stated on the property’s web page. Where a pet is approved, the applicable pet fee is payable. If a pet is found at the property without prior approval, you may face immediate eviction or be responsible for the applicable pet fee and any additional cleaning, damage or other reasonable costs incurred as a result.

Noisy parties, events and gatherings are not permitted and may lead to immediate cancellation or termination of the booking and removal from the property without refund. There is to be no excessive noise past 10:00pm in all our holiday rental properties. Guests are responsible for ensuring that their group and visitors comply with these requirements.

Use of spas or pools after 10:00pm is not permitted.

No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighbouring occupiers.

If a noise complaint is made by a neighbour after the 10:00pm noise restriction and an agent or police are required to attend the property, the booking may be terminated and guests may be required to leave without refund. Guests may also be responsible for any reasonable costs arising from the incident.

Bookings will only be accepted from guests 25 years of age or older. The person making the booking must be at least 25 years old and must be staying at the property for the duration of the booking. Seabrook Stays reserves the right to request reasonable identification or other verification where we consider it necessary to verify booking details, confirm the identity of the booking guest, protect the property, or ensure the safety and security of our guests, owners and neighbours. If requested, guests must provide the information or verification reasonably required before access to the property is provided. Bookings made by persons under the age of 25, or where the booking requirements or requested verification are not satisfactorily met, may be cancelled without refund. Failure to comply with these conditions may also result in immediate termination of occupancy and removal from the property.

Pricing is based on the number of guests booked. Accurate guest numbers must be confirmed prior to arrival to ensure the home is correctly prepared and serviced. Additional charges may apply where the number of guests staying exceeds the number included in the booking. Guests must not exceed the property's maximum occupancy.

The primary guest who makes the booking must be at least 25 years of age and must stay at the property for the duration of the booking. Bookings must not be made on behalf of another person unless this has been disclosed to and approved by Seabrook Stays.

Guests must not transfer their booking to another person without prior approval from Seabrook Stays. The person named on the booking remains responsible for the reservation and for the conduct of all guests and visitors at the property.

Guests are responsible for the conduct of all members of their group and any visitors they invite to the property. Visitors must comply with these Terms & Conditions and the maximum occupancy and house rules applicable to the property.

The property is to be used solely for the purpose stated in the booking. Commercial activities, parties, functions, events or gatherings that have not been approved by Seabrook Stays are not permitted.

Bookings are made in good faith by our agency but we cannot be held responsible for actions taken by the owner of the premises, which are outside our control.

All descriptions of the premises by the agent are made in good faith but no responsibility will be accepted for misrepresentation, errors or omissions.

No responsibility is taken for guests’ personal property left on the premises.

You are renting a property with all utilities included. Excessive power use (more than the average of 18 KW per day) will not be tolerated and will result in the immediate cancellation of our agreement without recourse.

Where a guest breaches these Terms & Conditions, Seabrook Stays may take reasonable action depending on the circumstances, including requiring the guest or members of their group to leave the property, terminating the booking without refund, and/or seeking payment for reasonable costs or losses arising from the breach.

Where amounts are reasonably owed as a result of damage, loss, excessive cleaning, unauthorised pets, undeclared guests, lost keys or other breaches of these Terms & Conditions, Seabrook Stays reserves the right to seek payment from the guest for the reasonable costs incurred.

All properties are non-smoking properties, both inside the property and outside on balconies or other areas where smoking is prohibited. Smoking inside a property or in a prohibited area may result in an additional cleaning, deodorising or remediation charge and guests will be responsible for any damage caused by smoking.

Deposits are accepted on the basis of current rental and conditions for the premises and are subject to any increase in rental or change in conditions as may be notified by the owner or agent prior to the commencement of the letting. Every reasonable endeavour will be made to offer alternative accommodation should this occur.

By completing the guest check-in form, the primary guest confirms that the information provided is accurate and agrees to these Terms & Conditions.

Non-compliance with our Terms & Conditions may result in termination of your booking, removal from the property without refund, and/or recovery of reasonable costs arising from the breach.

Seabrook Stays do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents, theft to or failure of machinery or equipment or industrial action.

If you require additional information please call us on 0409 581 656.